Reference

Privacy Policy for India account data

Your account data for UPI, Paytm, PhonePe, Google Pay, game access and support messages is handled under this Privacy Policy before you open your account, including basic sign-in…

UPI privacy contextCookie choicesAccount data requests
a57 Privacy Policy for India account data
PRIVACY HELP

Contact us about privacy choices

Privacy support should feel direct, not buried in a long queue. Use the contact path that matches your request, then give us enough account detail to…

Privacy email Write to the privacy desk with your registered mobile number or email, and include…
Account help Use account help when you cannot access the lobby and need a privacy-related change…
Payment data queries For UPI, Paytm, PhonePe or Google Pay queries, send the transaction reference and masked…
DATA CARE

How we protect your data

Privacy controls sit behind the account, wallet and support areas, not only on this page.

Data collected

During account creation we collect the details needed to create, secure and service your account, such as name, mobile number…

Cookie use

Cookies help us keep you signed in, remember language and device choices, and reduce repeated security checks.

Login security

Login checks look at device, session and location signals so we can spot unusual access attempts.

Wallet records

Wallet records link payment references from UPI, Paytm, PhonePe and Google Pay with your account, so disputes can be traced.

Retention rules

We retain account data for as long as needed for service, law, dispute handling and security checks.

Change requests

You can ask us to correct, access or erase eligible data by contacting support with account proof.

Privacy questions before you join

Before you open an account, you may want clarity on what data is collected and how control works. The answers below focus only on this Privacy Policy: account data, cookies, wallet references, support messages, retention and your request options. If your question needs account-specific checking, contact support from your registered email or mobile number.

We collect the details needed to create and protect your account, including name, mobile number, email, device signals, location indicators and support messages. Payment references are kept only as needed for wallet checks and disputes.

Payment details help match UPI, Paytm, PhonePe and Google Pay activity with your account. We use transaction references and masked data for verification, support and dispute checks, not to collect your PIN or OTP.

Cookies help keep your session active, remember device choices and support security checks. They may show which account areas you open, but they are used for account function, fraud checks and service measurement.

Yes. Send a request through support with account proof and the exact data you want changed. We verify ownership first, then update eligible records or explain why a record must remain unchanged.

Retention depends on the record type, legal duties, security needs and open disputes. Account and wallet records may be kept longer than chat content when law or payment reconciliation requires it.

Support messages are available to trained team members who need them to answer your case, verify account ownership or resolve wallet queries. Access is limited, and sensitive payment credentials should never be shared.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests still apply to your account data, even when access decisions require legal or location checks.